Customer Service

Our product specialists have worked with parents, teachers and home educators for many years. Please don't hesitate to call if you have any questions about our products.

Better Grades & Higher Test Scores — Guaranteed!
We guarantee results or your money back. If you are not completely satisfied with your purchase from CriticalThinking.com, or the academic results of your purchase from The Critical Thinking Co., we will gladly help you with an exchange or refund. We know our products deliver results and we stand behind them 100%.

Money-Back Guarantee
All of our products come with a 60-day money-back guarantee! If you are not completely satisfied with your purchase from CriticalThinking.com, we will gladly help you with an exchange or refund.

Payment Methods

• Prepaid Orders — Visa, MasterCard, or Discover payable in U.S. funds. Check or money order from a U.S. bank, payable in U.S. funds. No C.O.D. orders.
• Purchase Orders — We accept U.S. and Canadian purchase orders and written requests on school letterhead with an administrator's signature. You may print out our online shopping cart page, or fill out our Order Form, and include with your order. Fax your authorized school purchase order to: 541-756-1758 or 800-458-4195. School purchase orders may also be emailed to: orders@criticalthinking.com

Tax Exempt Customers
If your school or organization is tax exempt, please provide us with a copy of your tax-exempt certificate when ordering. Before ordering online, please create an online account and then email us (along with your tax-exempt certificate) indicating your desire to order online and we will set your account as tax exempt.

We are required by law to charge sales tax in the following states: GA, IL, IN, KY, MD, MI, MN, NC, NJ, OH, VA, WA.
Please note that state sales tax is subject to change and that some states charge tax on freight in addition to merchandise. Some states also charge tax on digital goods.

Return Policy
Returns of physical products (in resalable condition) must be made within 60 days of receipt. Shipping costs are not refundable unless the return is a result of our error. Please enclose a copy of your packaging slip and the Return/Exchange Form, wrap the package securely and ship it via insured, prepaid U.S. MAIL or prepaid UPS to 1991 Sherman Ave. Suite 200, North Bend, OR 97459.

Unfortunately, due to the nature of eBooks, all eBook sales are final. If you make an honest mistake and call us--800-458-4849--within 3 days, we will listen and see what we can do to help you.

• Damaged Products & Cartons
  • Save all products, packaging, and packing materials.
  • Contact our office immediately at 800-458-4849 or 541-982-4234 for further instructions.

For more specific information on returns and ordering, visit our Frequently Asked Questions page.

Free Technical Support (all software is discontinued and support ends in 2025)
We will continue to provide all our customers with expert technical software support. Call us toll free 800.458.4849 with your questions ready, visit our easy-to-use Software Technical Support Database online, or email us your feedback.

Preview Policy (for schools & institutions)
Preview orders must be on a purchase order or letterhead with an authorized signature. Preview orders are invoiced, but a full credit will be issued if the product is returned in resalable condition within 30 days of receipt.